At Gia Utensils, we take pride in the quality of our products. If you receive an item that is defective, damaged, or incorrect, we’re here to help.
1. Return Eligibility
You may request a return if:
The item is damaged, defective, or not as described.
The request is made within 1–3 days of receiving the product.
The item is unused and in its original packaging.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order number, a description of the issue, and photos (if applicable). Our team will review your request and guide you through the next steps.
3. Refunds
Since we offer cash on delivery, refunds are not provided. However, if your return is approved, we will offer a replacement of the same product.
4. Non-Returnable Items
Items that are used, damaged after delivery, or returned beyond 3 days of receipt are not eligible for return or replacement.
5. Contact
If you have questions about this policy or need assistance, please email us at:
📧 [email protected]